in the store, the customer if you fancy a product, but also feel good, you may decide to buy. However, for the virtual trading platform, both because of credit problems have some concerns, this is the owner wants to retain no ground for blame, and customers, buyers must understand the concern, and try to be eliminated.
1. buyers common concerns
Common problems with
buyers include the following.
(1) price issues. Online shopping is one of the most influential factor is the price of goods, buyers are often compared to commodity prices, will choose from a seller of goods, when buyers choose goods, the buyer has accepted the price range.
(2) quality problems. The process of online shopping, buyers can not see the kind of goods, the quality of the product must have doubts, which is the buyer and the seller to communicate the most problems. According to the different types of goods, buyers on the quality of the questions are also different. For such questions, answers to the seller in addition to the quality of the product itself, but also from commodity brand, store historical sales and providing goods for customer service support services and other aspects, to extend the answer and gradually obtained the trust of the buyers of goods.
(3) credibility issues. Many buyers believe that there is a certain risk of online transactions, so in the choice of commodity elbow, buyers will pay great attention to the seller’s credit situation, good credit can make buyers more secure shopping.
(4) aftermarket issues. It is very important to have after-sales service for some specific products, such as digital products, electrical appliances, etc.. Buyers to buy such goods will also focus on the choice of the seller to provide after-sales service. Sellers and buyers in the exchange of after-sales service topics, we must seek truth from facts, intuitive and accurate to inform the buyer can provide the content and the protection of the time.
2. ways to eliminate customer concerns
for the seller, and sometimes the business can be entirely depends on whether the transaction can eliminate the customer’s concerns, that can make buyers and sellers of goods and trust. Only when the seller and the buyer have established a good trust, can be successful in business, so that customers satisfied with the shopping. So, the owner should be how to eliminate the concerns of buyers?
(1) with the media to dispel the concerns of buyers. News media coverage is not fake, after all, so many eyes, so this is the most effective way to eliminate the concerns of buyers.
the owner in the promotion or contact with the buyer